How do I capture system logs from FF1124, FF1124U and HA3969 (pre-2014)?

To capture System Log from FF1124/FF1124U/HA3969 (pre-2104), you’ll need to download a utility called TSDCLI from here and follow the steps below.

This tool is used to output all the configuration details of the RAID subsystem/controller into a text file.

Requirement:

1. A Windows PC with JRE (Java Runtime Environment) installed, or download Java Runtime from here.

It does not require RAIDWatch to be installed, it is a batch file runs in a DOS window.

or

2. Linux (Test on SUSE Enterprise Server 9 and RedHat Advanced Server 4) with Java JRE installed, or download Java Runtime from here.

How to use it?

Windows Platform
—————-
1. Unzip the zip file.
2. Open a DOS window, and go to the TSDCLI folder. Then type:

tsdcli xxx.xxx.xxx.xxx output password

xxx.xxx.xxx.xxx is the IP address of the RAID controller.
‘output’ is the output filename. It will be added .txt filename extention.
‘password’ is optional. Leave the password blank if there is no password.
It is the RAID controller password. (Terminal/Configuration Password)
If the password entered is wrong, it will show in the output text file.

!! WARNING !! The controller password you entered will be seen in the output text file!
Modify the output text file before forwarding it to anyone, to keep your password hidden.

Linux Platform
————–
1. Unzip the zip file, put all the files into one directory/folder.
2. In a Linux command prompt, and type:

sh tsdcli.sh xxx.yyy.zzz.qqq password textfile

xxx.xxx.xxx.xxx is the IP address of the RAID controller.
‘output’ is the output filename. It will be added .txt filename extention.
‘password’ is optional. Leave the password blank if there is no password.
It is the RAID controller password. (Terminal/Configuration Password)
If the password entered is wrong, it will show in the output text file.

!! WARNING !! The controller password you entered will be seen in the output text file!
Modify the output text file before forwarding it to anyone, to keep your password hidden.

When do you use it?

1. To print out a record of a RAID system/controller, or keep as record.
2. When you report an issue to Storageflex Technical Support, e-mail the output file together.

Once captured, please email this text file to support2@storageflex.com while referencing your system’s 10 digit serial number found on the top cover towards the rear of your chassis.

Important: If the system log captured is a blank text file, reboot your computer, ensure you’re signed in as the Administrator and try again.